Frequently asked questions

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com .

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Application

Lime paint and concrete look paint have the same basis. It is an ecological paint with a beautiful appearance. The concrete look paint is mixed by color especially for you. The color is made based on a recipe from the machine. This adds wet pigments to the paint. The Lime paint comes with a bag of dry pigments. This is also a recipe. Only from our own pigment pots. You mix the pigments with the Lime paint yourself with a little bit of water. For recipes with little pigment, you can use the ratio of 50 ml water to 1 liter of paint. Do you have a color that contains more pigments? Then mix this with the ratio of 100 ml of water to 1 liter of paint. With recipes with a lot of pigments, it is otherwise very difficult to create a smooth mixture of pigments. You do not want to have pigment clumps in your paint. In short: both types of paint provide a beautiful appearance.
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To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customization requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/ . Our support team will get back to you soonest, please help us to wait.

Shipping & Returns

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Finish

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.